FAQ

I ordered a Preorder item, when will it be shipped?

Preorder items are currently being manufactured! Here is a list of my Preorder items. If your order includes any of the following you may expect them to be shipped out at these dates:

MOUTHWASHING CHARMS - Send out Dec 2025
VTUBER CHARMS* - Send out Dec 2025
WANDERER CHARM - Send out Jan 2025
JIAOQIU MOZE CHARMS - Send out Jan 2025

* Dooby, Mint, Kuro, Dokibird, Neuro, Shoto, Shylily, Ironmouse (Decora)

Do you deliver Internationally?

Yes! Please order from my Etsy if your are outside of North America.

HOWEVER! NOT ALL MY PRODUCTS ARE ON ETSY!

If your looking to order a product I don't have listed on my Etsy please DM me on Etsy and I will make a custom listing for you!

When will my orders be delivered?

Shipping estimates are as follows:

Canadian (lettermail) - 2-4 business days **
Canadian (tracked) - 5-7 business days **
US (tracked) - 6-8 business days

⚠ NOTE: Shipping interruptions usually happen due to holiday traffic or distruptions to your local postal service!

* For International orders I highly recommend adding your phone number to your order info!

** Canadian orders will be facing unknown delays due to the Canada Post strikes!

When do you ship out orders?

Orders are sent out every Friday!

If you order on Friday, your order will be sent out the next Friday!

I want to cancel/exchange/refund my order, what should I do?

Send me an email so I can work something out for you! Please be aware if I have already sent out your order, there's usually little I can do so please reach out ASAP ><

I never recieved my package...what now?

Orders can sometimes be lost during transit or returned to sender due to missing/inaccurate delivery addresses!

If you had a tracked order:

I can resend the order via lettermail, free of charge! or...
You can pay the shipping fee for me to send it with tracking!

If you had a lettermail/not tracked order, please give it another 14 - 28 business days! If it still hasn't come in....I am sorry but I won't be able to replace your missing order 🙇‍♂️